Shipping Policy

Title

Last updated: August 2025

1. Order Processing Time 

2. Shipping Costs

3. Shipping Method and Times

4. Tracking your Order

5. Shipping Restrictions

6. Lost or Damaged Shipments

7. Returns and Refunds

8. Contact Us

9. Changes to Shipping Policy

1. order processing time 

Orders are typically processed within 1 - 3 business days from the date of purchase. Please allow additional time for processing during peak seasons or promotional events.

 

2. shipping costs

Standard shipping costs are free within Australia. For any non standard shipping costs they are calculated based on the shipping method you select and the destination of your order. During the checkout process, you will be provided with the exact shipping cost for your order.

3. shipping method and times 

At Frenchie Xclusive, we are committed to ensuring that your order is delivered to you in a timely and efficient manner. We offer the following shipping methods:

 

Standard shipping: orders shipped using this method will typically arrive within 5-7 business days after processing.

 

Express shipping: orders shipped using this method will typically arrive within 2-3 business days after processing.

 

International shipping: for our international customers, please note that delivery times may vary depending on your location.

 

Please note that processing times may vary depending on the availability of the product and other factors. You will receive a confirmation email with tracking information once your order has been shipped.

4. tracking your order

Once your order has been shipped, you will receive a tracking number via email, allowing you to monitor the status and location of your package. You can track your order by visiting the provided tracking link or by logging into your Frenchie Xclusive account.

5. shipping restrictions

Please ensure that you provide accurate shipping information during the checkout process. We are not responsible for orders shipped to incorrectly provided addresses.

 

Shipping may be delayed or unavailable to certain remote areas. In such cases, we will contact you to discuss alternative shipping options.

6. lost or damaged shipments

In the rare event that your order is lost or damaged during transit, please contact our customer support team at hello@frenchiexclusive.com within 7 days of receiving your tracking information. We will work with our shipping partners to resolve the issue and ensure a satisfactory resolution.

7. returns and refunds

Please refer to our Refund Policy for information on returns and refunds related to your order.

8. contact us

If you have any questions or concerns about our shipping policy or your specific order, please do not hesitate to contact our customer support team at hello@frenchiexclusive.com

9. changes to shipping policy

Frenchie Xclusive reserves the right to make changes to this shipping policy at any time. Any updates or modifications will be posted on our website, and the effective date will be revised accordingly.

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